Are you communicating effectively?
Some time ago I attended the Smart Business Show in the RDS in Dublin. Amongst the many stands and talks/seminars I was impressed by, one presenter really stood out for me. Mostly because she is so experienced, she totally captivated her audience and everything she said made complete sense, she being of course the communications maestro Terry Prone. With the myriad of ways businesses can now communicate with their customer quite often the tendency is to focus on the method or platform we are using rather than what we are actually trying to say. So, to refocus the mind here are her condensed main recommendations for effective communications.
5 Positive Methods of Communication
- Shut Up!!! We are great talkers – not great communicators. LISTEN.
- Pick your target audience and put one face on it. Personify it! (We use this method all the time when working with clients – customer profiles) THEN pick your medium to reach the people you want to reach .i.e. radio or one of the social media platforms or print etc.
- Work out the end result you want.
- You need to be 1. Interesting 2. Understandable 3. Memorable. You cannot use jargon. Don’t speak conceptually.
- Story is the single most powerful method of communication.
- Do not multitask, the human being in front of you takes priority over everything!
- Do not use clichés.
- Don’t use Powerpoint.
- Don’t buy communication tricks –mirroring for example (it doesn’t work!).
- Don’t keep talking after you have stopped communicating.
If you’d like more help with your communications strategy do get in touch we specialise in assisting small and medium sized enterprises with identifying their target audience and reaching them effectively online.
I was doing some research recently when I came across a very interesting article on inc.com that resonated strongly with me and I thought was worth sharing. It’s content focuses not just on the benefits of business blogging but specifically how it can be of value to e-commerce websites. I strongly believe in the value of blogging to educate and inform and to provide value and to establish your authority online. I’ve summarised very briefly below but if you would like to read the full article click on the link 6 Reasons E-Commerce websites need a blog
6 Reasons E-Commerce Websites Need a Blog
1. Blogs are important for SEO to get your content crawled.
2. Inform and (Value) your reader.
3. Address a task or problem readers may have.
4. Answer or start a discussion about a popular question.
5. Share an experience or a relatable story.
6. Structure can make or break a post.
When Internet users purchase goods or services online, they care about who they are buying from. A business blog helps to show that your e-commerce site actually values the needs and interests of their clients. In other words, it establishes credibility. Combined with providing valuable information and having your site rank higher to get more traffic, you actually make a presentation that keeps customers wanting to come back for more. Blogging will set your e-commerce site apart from your competitors and with time, building up content may help you advance in a way that serves both your business and customers”.
So what do you think? Have you any stories of how blogging has helped your business?
Yesterday evening Wexford Library held an event to launch their new Business Information Service. I was particularly interested to attend to discover what databases and resources and would be available through the library. I understand that business can access among others the Mintel database which is a good resource for SMEs conducting market research on their industry within Ireland. It’s super to have access to this locally and I look forward to using the service on behalf of my clients. Companies with an international or export focus will still be best served by a visit to the Enterprise Ireland Market Research Centre which can be accessed through your Enterprise Ireland Adviser.
Last week I had the pleasure to attend an event organised by Women@Google in Google HQ in Dublin – in The Foundry. Entitled Women in Digital there was an impressive lineup of speakers there set to inspire the invited Digital Leaders, as we were dubbed by John Herlihy, Head of Google Ireland, who welcomed us to the event. He introduced the remarkable Eileen Naughton, Managing Director of Google’s UK & Ireland operations. Continue reading
Growth of Ireland’s Digital Economy
The Second UPC Report on Ireland’s Digital Future was published yesterday by Amarach Research. It makes for interesting reading for many businesses in Ireland and it’s findings in relation to SMEs in Ireland is particularly absorbing. Did you know that a quarter of Irish companies STILL do not have websites and this equates to 47,000 businesses in the SME sector. It’s particularly interesting to note considering how much research customers do online – even if their final decision is to purchase locally a massive 72% do their research online.
It’s time for SMEs to take their digital presence seriously, if the bullish projections in this research materialise current consumer online spend is set to grow from €5.9billion to €12.7 billion in the next six years. Who doesn’t want to be part of such a strong growth curve? If you have plans to grow your business online I’d strongly encourage you to read through the many findings of this excellent research.